Mystery Shopping, Consulting, Coaching + Training
Let us be your mystery shoppers be it in your rooms or restaurant and bar and we will let you reflect on the results. From this we design a tailor made back-to-basics training program that covers the elementary steps such as Use of Guest Name, Anticipation of Guest Needs, Upselling etc. We review and create SOP’s if they are not in place, actualize them to the operational needs and attend to the details; a key factor in ensuring continuity. Finally, we identify a trainer who will assist the leader to sustain daily training topics and take corrective measures on a regular basis.